Terms and data protection

The site is operated by Brand Institute, o. z.. We print on a home printer for acquaintances, not as a professional service. We review every print by hand before starting and may decline it without giving a reason.

What we do not print

Weapons and their parts, items that infringe the rights of others (copyright, trademarks), nothing that could hurt anyone. Prints are not certified as toys or for contact with food.

Price

The price covers material, electricity, printer wear and preparation. Packeta shipping and protective packaging are paid by the customer.

If we buy a filament spool for your order (an “on order” colour or your own colour), you pay for the grams used plus a contribution of 15 % of the value of the rest of the spool. The rest of the spool stays with us. The date is then extended by the time needed to deliver the spool.

Made to order and cancellation

The print is made to your specifications. Before we confirm it, you can cancel the order free of charge. After confirmation it is made-to-order: if you cancel, we refund packing and shipping (if the parcel has not yet been sent), but not the price of printing and preparation. If a print fails through our fault, we will print it again at no extra charge.

We order a filament spool bought for your order only after confirmation. If you cancel after we have bought the spool, you pay a contribution of 15 % of the spool price, even if printing has not started yet or the cancellation would otherwise be free. If you have not paid anything yet, we will send you the payment details for this contribution.

If the date is delayed on our side (for example the filament does not arrive or is unavailable), we will e-mail you the new date. If it does not suit you, we will cancel the order and refund everything you paid, except the contribution for a spool already bought.

Personal data

We use your name, e-mail, phone and delivery details only to handle the order and ship it via Packeta. We never sell your data.

We only e-mail you about your order: confirmation, quote, payment details, date changes, a photo of the finished print, shipping and, after delivery, one request for a rating.

We publish photos of the finished print and your rating in the gallery only with your explicit consent, without your name or address. You can withdraw consent at any time by e-mail and we will remove the photo.

Uploaded models are deleted no later than 90 days after the order is finished. Order and payment records are kept as long as accounting rules require.

The site uses only essential cookies (order session and chosen language). Your browser remembers the unfinished form in that tab so you do not lose it when the page reloads; the data reaches our server only when you upload a model and submit the order. Choosing a pickup point loads the Packeta map from their server. To prevent abuse we briefly record IP addresses for uploads and logins.

You have the right to access, correct and delete your data. Contact: kona.andrej@gmail.com.